3D Over the Top Cakes

Allergens Found in Our Shop:

Please inform us asap about any Allergies. Cakes Cookies and Coffee will shut down kitchen to santize and prepare your order for best practices and your safety.

Nuts and Nut By-Products

Eggs and Egg By-Products

Milk and Dairy Products

Wheat

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Deposits 

We require a 50% non-refundable deposit for all orders and this is due a minimum.  

Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, any payment made on your order is non-refundable and non transferable. All cancelations and changes are required 14 days prior to the date of pick up. If canceled at least 14 days prior to the pick up date and time, we will be happy to transfer any payment made on that order to another order within 3 months from that date.

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Refunds / Exchanges

Due to the tedious, handcrafted artwork of our products, we are unable to provide refunds or exchanges for custom orders.

Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for.

All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.

Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Cakes Cookies & Coffee. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. 

 

The following scenario is the only instance when we will provide a refund:

With this product we do not under any circumstances we do not give out any refund, after the 14day after booking. These tpyes of cakes, we have to book for a carpenter time, order in the proper food grade equipment and so much more. Please understand we take this very serious with every Over the Top over, thank you for your understanding.

*We do not give refunds under any other circumstances. Refunds are only given within 14 days.

 

Cancellation / Changes

Changes and cancellations to retail orders are accepted up until 14 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 14 day in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.

 

Disclaimer.....and Guarantee

We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away. 

Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

Orders are subject to these policies listed above.